Chevrolet issues recall for 23,700 Equinox EVs over low-speed noise issue

Chevy’s quiet problem

Chevy’s new Equinox EV has been getting attention for all the right reasons: modern design, great range, and smooth performance. But now, the SUV is making headlines for something unexpected: it’s too quiet.

Approximately 23,700 units are being recalled because they don’t produce sufficient sound at low speeds to warn people nearby.

Electric cars are known for being peaceful and calm, but when that silence crosses a certain limit, it can become a safety concern. Chevy says this recall aims to fix that exact problem before it causes any real-world issues.

When silence becomes unsafe

Electric cars are almost silent compared to gas-powered vehicles, and most drivers appreciate the calm ride. But the same quietness that makes EVs relaxing can make them harder for pedestrians to notice, especially in parking lots or crosswalks.

That’s why the government requires all hybrid and electric vehicles to produce a certain level of sound when traveling at low speeds.

It’s a safety rule designed to protect people, particularly those who rely on hearing cues to detect the presence of nearby vehicles. The Equinox EV’s issue breaks this important rule, leading to Chevy’s latest recall.

The rule behind the recall

Federal Motor Vehicle Safety Standard No. 141 establishes minimum sound requirements for hybrid and electric vehicles when traveling from a stationary position at speeds of up to 10 km/h (approximately 6.2 mph).

The rule was created to ensure people can hear these vehicles approaching, especially in busy areas where they might otherwise sneak up unnoticed. Automakers must meet specific sound levels to stay compliant.

GM’s testing found that some 2024 Equinox EVs may not consistently produce the required relative increase in sound when transitioning from stationary to 10 km/h, as the sound profile allows too much variation in volume. This prevents a consistent change in the auditory cue for pedestrians.

The software glitch behind it all

Unlike older recalls involving broken parts or wiring issues, this one is entirely digital. Chevy traced the problem to a software calibration error in the vehicle’s pedestrian alert system.

That means the sound the car produces doesn’t always match what it should do at low speeds. It’s not about faulty speakers or missing components; the sound file and volume just aren’t behaving as programmed.

Thankfully, that makes the fix relatively simple. Chevy can likely correct the problem through a software update, similar to how your phone or laptop gets a system patch.

Fixing it without replacing parts

GM’s filing identifies a software calibration issue in the pedestrian-alert system and notes that a different BCM software calibration was used for MY2025 in production. A remedy is in development; GM has not yet detailed whether the fix will be applied by dealers or via OTA.

That should enable the Equinox EV to meet the exact noise level required by law without compromising performance or driving feel. Software-based recalls are becoming increasingly common as cars rely more heavily on technology.

GM is developing a software remedy; details on the delivery method (dealer visit vs. over-the-air) were not specified in the NHTSA report.

No crashes or injuries reported

The good news is that no one has been hurt as a result of this issue. General Motors says it hasn’t received any reports of crashes, injuries, or property damage linked to the sound system glitch.

The recall is a precautionary measure to ensure every Equinox EV remains compliant and safe. By acting early, GM aims to mitigate potential risks before they occur.

This also demonstrates how seriously the company takes safety standards, even when the issue may seem minor. A silent car might sound peaceful, but it shouldn’t catch pedestrians off guard.

Which cars are affected

This recall only applies to the 2024 Chevrolet Equinox EV models produced between August 8, 2023, and August 28, 2024.

GM indicates that the 2025 Equinox EV employs a different strategy and BCM calibration, addressing the issue in production; however, later model years are not included in this recall.

If you bought your Equinox EV recently, you can relax; it’s likely not part of the recall. Still, GM recommends checking your Vehicle Identification Number on the National Highway Traffic Safety Administration (NHTSA) website to confirm your car’s recall status.

When owners will get notice

Chevrolet’s recall filing lists the planned owner notification date as November 10, 2025. These letters will include details about the issue, instructions on how to schedule a repair, and an estimated timeframe for completing the repair.

Until then, Chevy says the vehicles remain safe to drive as long as drivers stay cautious in pedestrian-heavy areas. Once the software patch is ready, dealerships will apply it at no additional charge.

Chevrolet’s customer service team will also be happy to help answer any questions. It’s an inconvenience, to be sure, but one that should be easy to resolve once the update is rolled out.

What owners can do right now

GM reports that it is not aware of any field incidents and has not issued a do-not-drive advisory. Owners may continue to use their cars, but should exercise extra care around pedestrians until the remedy is completed.

However, owners should pay extra attention in parking lots and crosswalks, where pedestrians might not hear the car approaching. To check if your vehicle is part of the recall, you can call Chevrolet’s support line at 1-800-222-1020 or enter your VIN on the official NHTSA website.

Once the repair is available, scheduling an appointment at a dealership will ensure that your Equinox meets all federal safety requirements again.

Why EVs make strange noises

If you’ve ever heard a futuristic humming or buzzing sound when an electric car reverses, that’s intentional. The sound is a federally required safety feature designed to alert people nearby that the vehicle is in motion.

Electric motors are so quiet that, without this noise, pedestrians might not even notice them. Automakers often create distinctive sounds that align with their brand identity.

Some EVs sound like spaceships, while others use softer tones. GM’s report states that the sound calibration allowed too much variation in relative volume, making the pedestrian alert inconsistent and therefore non-compliant with FMVSS 141.

Too much or too little sound

Interestingly, while some EV drivers find these sounds annoying or unnecessary, others argue they’re too subtle. Chevy’s issue falls into the second category; the sound varies too much in tone and volume, making it harder for people to tell when the car is accelerating or slowing down.

The goal isn’t just for the car to make noise, but to make a consistent, recognizable one. That predictability helps pedestrians quickly identify a moving vehicle. Therefore, Chevy’s upcoming fix is likely to focus on balancing sound levels without making the Equinox EV too loud or distracting.

Chevy’s hit electric SUV

GM says the Equinox EV is the best-selling non-Tesla EV in the U.S.; trade press reports tally over 25,000 sold in Q3 and about 52,800 through September 2025.

The recall may grab headlines, but it doesn’t change the fact that Chevy’s affordable electric SUV has become a go-to choice for buyers seeking reliability, range, and everyday comfort.

Strong range and affordable price

One reason the Equinox EV has been so successful is its impressive value. For the 2025 model year, Chevrolet lists the Equinox EV starting at about $33,600 with an EPA-estimated 319 miles for the FWD LT; the 2026 model pages list a $35,100 starting price for that model year. Always cite the model year when quoting MSRP or range.

Even the all-wheel-drive trim can go about 307 miles per charge. That’s a lot of distance for the money, especially compared to more expensive competitors.

Chevrolet positioned the Equinox EV as a family-friendly electric vehicle with features people actually use, not just flashy gimmicks. The recall doesn’t affect range, performance, or comfort—just the sound calibration that alerts pedestrians during low-speed travel.

GM’s next steps toward a fix

General Motors engineers are currently developing a permanent software fix for the Equinox EV’s sound system issue.

The updated programming will adjust the pedestrian alert tones so they meet all federal standards. Once approved, Chevy will install the update at dealerships or possibly send it directly to vehicles through an over-the-air update.

This approach saves time for both the company and its customers. It also highlights how modern cars, especially EVs, can be improved digitally, without visiting a service center or replacing parts, a big advantage in today’s tech-driven auto industry.

Newer models already compliant

Chevy has confirmed that the 2025 and 2026 Equinox EVs aren’t affected by this recall. Those vehicles already come with the corrected software calibration installed during production. Buyers of newer models won’t need to worry about any sound issues or updates.

The company states that it has also refined its quality checks to prevent similar issues in future models. It’s a small but valuable lesson in how even a simple software line can impact safety compliance. Still, Chevy’s quick response shows its commitment to getting the details right moving forward.

Curious about the Equinox EV’s range and price? See what makes it a game-changer.

Staying informed and safe

If you own a 2024 Equinox EV, this recall isn’t something to panic over. It’s a straightforward solution that enhances safety for everyone.

Once the software is updated, your car will meet every federal sound standard and help keep pedestrians alert. It’s also a reminder of how technology has transformed vehicles: most problems can now be solved with an update instead of a repair.

By staying informed, scheduling your recall when available, and keeping your car’s software up to date, you’ll ensure your Equinox EV remains safe, compliant, and ready for a seamless driving experience.

Curious how the 2025 Equinox EV is reshaping the electric vehicle landscape? Dive into our full review to see why it’s leading the charge.

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This slideshow was made with AI assistance and human editing.